Frequently Asked Questions

Frequently Asked Questions

Q. What if I want a personalized basket or event planned?

A. For customized baskets and special event planning please fill out the quote form to request a quote from a sales associate using the form found under the link "personalized gift baskets". Payment and pricing for personalized gift baskets will be determined after request for quote form has been filled out and reviewed by sales associate and payment is due before basket is shipped. Form can be found under the link "Personalized Baskets Quote Form". For events there is a 50% deposit required. No exceptions.

Q. How soon will my order be shipped?

A. Last Minute Planners will ship all 3 day select, 2nd day air and next day air orders received before 12 PM PST/ 3 PM EST the same day funds are secured and all 3 day select, 2nd day air and next day air orders received after 12 PM PST/ 3 PM EST the next business day. All ground orders will ship within 24-48 business hours. Last Minute Planners reserve the right to alter same day shipping cut-off during all holiday periods. Most items will be shipped regular ground service unless express shipping is chosen and will be received within 2-5 business days. Standard shipping and delivery days are Monday -Friday. Saturday Delivery ~ is available upon request for an additional fee. Please add 15.50 to the next day air price for Saturday Delivery. Saturday delivery is not available on fruit and nut gifts.

Shipping for Fruit Baskets restrictions and additional information

Fruit Ordering & Shipping Information:

Important Shopping Note: Due to USDA or state-level Departments of Agriculture, some fruit items cannot be shipped to certain states. Please refer to the list below to guide you while shopping.
AZ-no fresh fruit shipping into AZ.
CA-no fresh citrus shipping into CA
FL-no citrus or mangos shipping into FL
ID-no apples or pears shipping into ID
LA-no citrus shipping into LA
OR-no citrus shipping into OR
TX-no citrus shipping into TX
WA-no citrus shipping into WA

Please call if you would like a certain gift (for example a "Fruit & Cookies") sent to a restricted state. We will happily customize the fruit in the gift for you.)
Sorry, we cannot ship to Alaska, Hawaii, Canada, Puerto Rico, to APO/FPO addresses or any countries besides the US at this time.

Delivery period: So that fruit arrives in peak condition, it cannot spend more than 3 days in transit or sit around all weekend at the UPS facility. So please see below for guidelines on when your gift will be shipped and delivered. Please call or email with any questions!

Orders placed online Friday after 1:00 PM CST, Saturday, Sunday and Monday through 1:00 CST on Monday will ship on Monday. Shipping options are 3-Day, 2-Day or Next Day service for those orders. (and ground to select zones. See the Map below for available ground delivery states.)
Orders placed by 1:00 CST Tuesday will ship on Tuesday. Shipping options are 3-Day, 2-Day or Next Day service for those orders. (and ground to select zones. See the Map below for available ground delivery states.)
Orders placed by 1:00 PM CST on Wednesday will ship on Wednesday. Shipping options are 2-Day or Next Day service for those orders.
Orders placed by 1:00 PM CST on Thursday will ship on Thursday but the only shipping option is Next Day service.

Orders placed after the daily fruit cut-off of 1:00 PM CST will be processed the next day so please pay close attention to shipping restrictions.

Ground Shipping

Ground service is only an option to select zones and is only available for orders placed for shipping on Monday and Tuesday. All fruit orders placed Wednesday, Thursday or Friday do not offer ground shipping and must select the appropriate express shipping option.

Ground shipping is available to zones 1 and 2 on the UPS map below. All other zones must select an express shipping option. Please remember none of the delivery options for transit times include the actual day the gift ships.

*zones 1 and 2 include states east of Texas, North and South Dakota and Oklahoma*

Q. How do I return or exchange an item?

A. Last Minute Planners’ Return and Exchange Policy

Last Minute Planners will make every effort to ship each and every order within the shipping deadlines and to complete customer satisfaction. Last Minute Planners will replace or refund the value of any gift not meeting the customer's satisfaction minus a 30% re-stocking fee if package unopened. Full refunds or replacements are only offered if the original gift can be retrieved for inspection.(Assuming the claim is made within the 3 day grace period.) Last Minute Planners guarantees all gifts they ship will have the general look and product assortment as the photos used to represent them. (Substitutions are allowed as long as the value is equal or greater the substituted product. We will do our best to substitute within the same "family" of products at all times.) For returns please email customer support at support@lastminuteeventplanners.com.

Q. What if the recipient does not receive the order?

A. Contact customer support at support@lastminuteeventplanners.com and we will attempt to track your order and reorder if necessary and notify you immediately of the status.

Q. What if an Item I ordered is out of stock or discontinued?

A. Substitutions

Last Minute Planners will make every effort to fill each order exactly as specified on the content listings. However in the event we are out of stock on any item we reserve the right to make substitutions of equal or greater value without prior notice. No refunds or credits will be offered due to substitutions. If for any reason we will be out of an item for an extended period of time Last Minute Planners will notify customer via email. During hot weather months all chocolate items will be substituted with hard candy items of equal or greater value.

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